Shipping policy

 

At Luco Kids, we strive to deliver your order safely and as quickly as possible. Below are the details of our shipping process.

Order Processing

  • All orders are processed within 3 business days of purchase.
  • Orders are processed only on business days (Monday to Friday), excluding weekends and public holidays.
  • Once your order has been processed, it will be handed over to our shipping partner for delivery.

Shipping & Delivery

We currently ship across India.

Standard Shipping

  • Estimated delivery: 5-7 business days from the date of shipment.
  • Delivery timelines may vary slightly depending on your location and courier service availability.

Shipping Charges

Shipping charges are calculated based on your delivery location and will be displayed during checkout before payment.

Order Tracking

As soon as your order is shipped, you'll receive a shipping confirmation email containing your tracking details.

You can use the tracking number to monitor the status of your shipment until it reaches your doorstep.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact us immediately at hello@lucokids.com.

We'll work closely with our shipping partner to investigate the issue and assist you in resolving it as quickly as possible.

Delivery Delays

While we do our best to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Strikes or transportation disruptions
  • Other unforeseen events

We appreciate your patience and understanding in such situations.

Need Help?

If you have any questions regarding your order or our shipping policy, we're happy to help.

Email: hello@lucokids.com.